AUTOMATED CURBSIDE COLLECTION SERVICE

The Regional District of Nanaimo (RDN) manages the contract for garbage, recycling and food waste collection in the region. The automated trucks equipped with mechanical arms pick up your garbage, food waste and recycling carts designed for use with this system. Other types of containers cannot be used.

You can report a missing or damaged cart or request a change of your cart sizes or additional carts by visiting the RDN Portal (you will need your utility account number which can be found on your Utility Bill) www.rdn.bc.ca/curbsideonline.

Email curbside@rdn.bc.ca, or call 250.390.6501 with collection program questions.

Questions about your pick up service, or if you experience a missed pickup:
Please contact Waste Connections of Canada: Visit www.wasteconnectionscanada.com/parksville, email customerservice7312@wcnx.org, or call 250.248.8109.
COLLECTION SCHEDULE
Food Waste is picked up every week, while Garbage and Recycling are on an alternating schedule.

  • week 1 - organic food waste & garbage
  • week 2 - organic food waste & recycling

Note that the collection schedule is on an ‘add a day’ schedule which means that if there is a holiday on any day in that particular week your collection day will move ahead.

Here is a link to the Collection Calendar with guides to preparing your recycling for curbside pick-up:
Curbside Collection 2022 Calendar and Guide

INFORMATION: For detailed information on the collection program, please visit the Regional District of Nanaimo website at: www.rdn.bc.ca

Please ensure garbage, recyclables and organic waste are placed at the curbside before 8:00 am on the appropriate collection day.

CURBSIDE COLLECTION CANCELLATION DUE TO WEATHER CONDITIONS

Aligning with the updated RDN Curbside Adverse Weather Operations Policy, residents are advised:

1. If a collection is missed, collection staff will attempt to return the next two days and/or the following weekend, as permitted.

2. If still not collected, service will then follow the regular curbside collection schedule.

For more information, visit the RDN Curbside Collection page at: www.rdn.bc.ca/curbside-collection

Residents can receive the most up-to-date and targeted information by utilizing the RDN Curbside reminder and service alert system through smartphone notifications, emails, or automated phone calls:

  • Residents can see if service alerts are active in their neighbourhood by entering their address into the calendar tool at rdn.bc.ca/curbside

  • Residents can sign up to receive direct service alerts by following the steps below:
Phone calls or email notifications:
  • Visit the webpage at rdn.bc.ca/curbside
  • Enter your address into the calendar search form and press "search"
  • Select "Get a reminder!" and follow the prompts
Smartphone notifications:
  • In your app store, download the "RDN Curbside" app
  • For those without a computer or smartphone, calls can be directed to our RDN Curbside phoneline at 250.390.6501 for instruction.
RDN Staff can support residents who require assistance setting up these notifications and can be contacted at curbside@rdn.bc.ca or 250.390.6501.


ReCollect Garbage and Recycling Schedule and Reminder Service
To view and print your schedule please enter your address below. Forget your garbage day no more! Follow the instructions below to set up a customized reminder of your garbage, recycling, or food waste pick-up. Click on Wizard to identify the closest location for donating, recycling or disposing of waste items.


Last Modified: Nov 30, 2022
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Photos: © Gordon Howe