COVID-19 Banner
  • Municipal Hall remains “open for business” with staff working on site, but is temporarily closed to the public. We have online services and staff available to help you by phone and email, 8:00 am-4:00 pm, Monday to Friday, except holidays:

    • After Hours Public Works Emergency Number: 1.888.826.8271
      General Enquiries:; 250.390.4006
      Direct contacts list:

  • Meetings - Committee meetings are to be held electronically, when required for pressing issues. Council meetings will be conducted electronically, as per Provincial Ministerial Oder No. M083. Meetings are recorded and can be viewed from home via
  • Public Input - Residents and businesses are encouraged to continue to provide Council with their input on Council agenda items either by email or mail, or drop their comments in the mail slot at the Municipal Hall by 12:00 pm on Council meeting days.
  • Doing Business With Us During Closure

    Submitting Invoices - If you have an invoice to submit for goods or services provided, you can mail it to us, or email a PDF to accounts payable, at

    Receiving Payment - For faster, more efficient payment, we recommend you sign up for electronic funds transfer (EFT) (email to request the form). If you don't wish to sign up for EFT, we will mail you your cheque. You cannot pick it up in person at this time. If you already use EFT, you will receive your payment as usual.

  • Utility Bill Payments - Bill payments may be made online, or by mailing or dropping cheque payment into the dropbox at Municipal Hall.
  • Parks - All parks with playground equipment are closed to the public, i.e., Huddlestone Park, Copley Park, and Rotary Park. The tennis courts are also closed to the public.
  • Waste - Paper towels and personal hygiene products - even the ones that say they are flushable or compostable - all go into your garbage, tied securely in a bag. These items do not belong in your green bin or recycling. If someone in your home is sick, please double bag your garbage. While the Municipal Hall and Regional District of Nanaimo office are closed, residents can buy extra garbage bag tags at Quality Foods or online at
  • Transit - Bus operations have been reduced to summer service levels and routes, and are limited to 15-20 passengers at a time. Except for those with accessibility needs, all transit users are required to board and exit using the back doors, and no payment is required at this time. Please refer to the RDN website for transit updates.
  • Building Permit Applications - Service continues to be provided by the RDN. The RDN’s new web portal is a convenient means of making building permit applications 24/7 without having to travel to the RDN office. Inspection requests for portal applications can be made through the portal. Residents can access the RDN web portal from home, office or mobile devices. RDN staff are available for assistance by telephone 250.390.6530 or email Click here to apply online.
  • Bylaw Enforcement - Service continues to be provided by the RDN, and can also be accessed through the RDN’s new web portal. RDN staff are available for assistance by telephone 250.390.6559 or email
  • Burning Ban in Effect - The Provincial government has issued open burning restrictions for land clearing in much of the RDN including the District of Lantzville, until October 14, 2020. Small campfires used for cooking, heating or ceremonial purposes are allowed, except on beaches. Only portable propane campfires are permitted on the beach between 11:00 am to 8:00 pm. [More information]
  • Emergency Plan Activation - The District of Lantzville has activated a virtual EOC (Emergency Operations Centre) to a Level 1 state of readiness. The EOC is a proactive measure to ensure operational readiness, centralized communications, and coordinated resources and execution to support the Province’s response plan. The current role of the EOC at this point is to monitor the local COVID-19 situation, and will take direction from the Province and Island Health.
  • Costin Hall is closed to the public.
  • RCMP - Front counter is closed for public attendance; however, dispatch is functioning and calls for service are being taken and assigned. All critical policing operations are maintained. For emergencies please call 9-1-1. If you have a non-emergency crime to report that requires a police officer, call the non-emergency number at 250.754.2345. In some cases you can report a crime online. Programs such as Block Watch and Community Volunteers have been modified and many meetings in these areas and others are being conducted remotely.
  • Scams - RCMP are warning the public there are many scams circulating which appear to come from the government or health authority. Scam warning - should you receive a phone call, email or text message about COVID-19 do not share personal information. Links may read as “Canada relief fund” or COVID-19 “emergency relief fund.” Protect yourself by deleting the message immediately.
  • COVID-19 Footer

Last Modified: May 28, 2020
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Photos: © Gordon Howe