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  • Municipal Hall remains “open for business” with staff working on site, and after being closed to the public since March 18, 2020, partially reopened effective June 1st and expanded the hours of the partial reopening to 8:30 am to 3:30 pm effective July 2, 2020 for specified services. Our staff have been working remotely, in the field or at Municipal Hall to deliver services and respond to phone, email or mail enquiries. We have online services and staff available to help you by phone and email, 8:00 am-4:00 pm, Monday to Friday, except holidays:

    The Municipal Hall partially re-opened for public access, with some modifications to operations and procedures as precautions to promote safety for our customers, staff and community. The partial re-opening of Municipal Hall for public access is for the sole purpose of assisting the public with property tax or utility questions/payments or to purchase garbage tags, and subject to change without notice, dependent on Health orders and guidelines, and customer compliance with procedures, including:

    • if you are sick, or have a family member confirmed or suspected with COVID-19, please do not enter Municipal Hall
    • only one customer at a time will be allowed to enter
    • no waiting inside Municipal Hall - overflow waiting will be located outside in an uncovered area (open to weather)
    • practice physical distancing while in line - observe a minimum 2 meters (6 1/2 feet) distance person to person
    • customers must enter the building through the front door (Lantzville Rd) - exit through the side door (Dickinson Rd)
    • Municipal Hall washrooms are not available for the public
    • use hand sanitizer at the stations at the entrance and exit
    • customer must stand in the designated location in front of the plexiglass barrier for the cashier open for service
    • for those attending to make a payment, please consider paying with debit or cheque (credit cards not accepted) - we do continue to accept cash, if necessary.

    Contact staff by phone or email regarding any other services.

    In response to COVID-19, we have implemented measures at Municipal Hall to minimize exposure, including:

    • increase routine cleaning practices, disinfect high-touch surfaces, and minimize sharing tools and food
    • encourage frequent hand washing and sanitizing; sneeze or cough into sleeve; do not touch face; no handshake greetings; and p ractice physical distancing (2 metres)
    • support staff to work remotely and stay home if sick
    • limit traffic into Municipal Hall and designate one-way traffic
    • add physical barriers (plexiglass)
    • provide service on-line, by phone and by mail.

    Meetings - Council meetings may be conducted electronically. Committee meetings may also be held electronically, when required for pressing issues. As per Provincial Ministerial Oder No. M192 members may continue to participate in meetings utilizing electronic or other communication facilities and members of the public will not be allowed to attend these open meetings, until further notice as despite the best efforts of Council, the attendance of members of the public cannot be accommodated in accordance with the applicable requirements or recommendations under the Public Health Act. Meetings are recorded and can be viewed from home via www.lantzville.ca.

    Public Input - Members of the public are encouraged to continue to provide Council with their input on Council agenda items either by email district@lantzville.ca or mail, or drop their comments in the mail slot at the Municipal Hall by 12:00 pm on Council meeting days providing their name, address, and comment, which will be shared with Council and form part of the public record. Public input regarding personnel matters, legal action, nominated political candidates, applications for grants in aid or public hearing topics (except during the official public hearing) will not be included or will be severed.

    Doing Business With Us During Closure
    Submitting Invoices - If you have an invoice to submit for goods or services provided, you can mail it to us, or email a PDF to accounts payable, at finance@lantzville.ca

    Receiving Payment - For faster, more efficient payment, we recommend you sign up for electronic funds transfer (EFT) (email finance@lantzville.ca to request the form). If you don't wish to sign up for EFT, we will mail you your cheque. You cannot pick it up in person at this time. If you already use EFT, you will receive your payment as usual.

    Property Tax and Utility Bill Payments - Payment options include: by cheque (by mail or by using the drop off slot located at Municipal Hall) or through on-line or telephone banking, or in person at Municipal Hall during our partial opening hours.

    Parks and Trails - Effective June 5, 2020, all parks, including playground equipment, are open to the public, e.g., Huddlestone Park, Copley Park, and Rotary Park. [Exception: See Copley Park Construction Closure Notice] Please review the signage with your children:

    • Children should clean their hands before and after using the playground
    • A physical distance of 2 metres between parents and guardians should be maintained
    • Avoid overcrowding
    • Sick children must not enter the playground
    • The playground equipment is not being cleaned or disinfected

    The tennis courts remain closed to the public. District of Lantzville trails and parks are open, subject to compliance with physical distancing requirements and no large gatherings (50+). As a result, park bookings are not being accepted, and Minetown Day 2020 in Huddlestone Park has been cancelled.

    Waste - Paper towels and personal hygiene products - even the ones that say they are flushable or compostable - all go into your garbage, tied securely in a bag. These items do not belong in your green bin or recycling. If someone in your home is sick, please double bag your garbage. While the Municipal Hall and Regional District of Nanaimo office are closed, residents can buy extra garbage bag tags at Quality Foods or online at www.getinvolved.rdn.ca/extrabagtags.

  • Transit - Bus operations have been reduced to summer service levels and routes, and are limited to 15-20 passengers at a time. Please refer to the RDN website for transit updates.

    Building Permit Applications - Service continues to be provided by the RDN. The RDN’s new web portal is a convenient means of making building permit applications 24/7 without having to travel to the RDN office. Inspection requests for portal applications can be made through the portal. Residents can access the RDN web portal from home, office or mobile devices. RDN staff are available for assistance by telephone 250.390.6530 or email building@rdn.bc.ca. Click here to apply online.

    Bylaw Enforcement - Service continues to be provided by the RDN, and can also be accessed through the RDN’s new web portal. RDN staff are available for assistance by telephone 250.390.6559 or email bylawservices@rdn.bc.ca.

    Costin Hall is currently closed to the public. All activities are suspended and rentals cancelled until further notice. Visit costinhall.com for information updates.

    RCMP - Front counter is closed for public attendance; however, dispatch is functioning and calls for service are being taken and assigned. All critical policing operations are maintained. For emergencies please call 9-1-1. If you have a non-emergency crime to report that requires a police officer, call the non-emergency number at 250.754.2345. In some cases you can report a crime online. Programs such as Block Watch and Community Volunteers have been modified and many meetings in these areas and others are being conducted remotely.

    Scams - RCMP are warning the public there are many scams circulating which appear to come from the government or health authority. Scam warning - should you receive a phone call, email or text message about COVID-19 do not share personal information. Links may read as “Canada relief fund” or COVID-19 “emergency relief fund.” Protect yourself by deleting the message immediately.

    COVID-19 Footer


Last Modified: Jun 30, 2020
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